Landlords

Landlords

Let us take the strain

Many landlords prefer to let us take care of everything to do with their property – for good reason. Not only do we collect and chase rents, our dedicated property managers are experienced in handling any situation that may arise.

They’ll inspect your property more often and more thoroughly than the typical twelve-month onceover that most agents carry out. We check every three months, in detail, item-by item against your check-in report to ascertain any deterioration. If repairs are required, we have our own team of contractors so we get better service at lower prices.

Values led

Many landlords prefer to let us take care of everything to do with their property – for good reason. Not only do we collect and chase rents, our dedicated property managers are experienced in handling any situation that may arise.

They’ll inspect your property more often and more thoroughly than the typical twelve-month onceover that most agents carry out. We check every three months, in detail, item-by item against your check-in report to ascertain any deterioration. If repairs are required, we have our own team of contractors so we get better service at lower prices.

No empty nests

Voids are the bane of any landlord’s life – so we make sure they’re kept to a minimum – on average, it’s less than nine days between instruction to a let agreed, and we average less than ten-day void periods on properties let with us. We’ll make sure it’s on the most popular property websites, and we work as a team, so there are more people searching for the best tenants for your property.

We keep good tenants happy, so they stay put; but our dedicated renewals manager calls both parties 2 months before the end of a tenancy to check their intentions. If tenants wish to move it means we have plenty of time to find new ones, ensuring the shortest possible period between lets, our aim being no void at all.

Switching to us

If you’re tired of incompetent agents, make the switch today. Drop us a call or email us and we’ll do the rest.

What makes us different to the rest?

A few other reasons that make us different:

  • No cancellation fees
  • Transparent and fair fee structure
  • 3-monthly inspections
  • An ethically run family business
  • 24hr, 365-day emergency maintenance service
  • Market knowledge, our founders have been landlords since 2007 and know the local property market better than others.
  • Community led, we sponsor local school events, donate to local charities and are always up for supporting other local fund raisers.

We keep it simple

We are mindful of what can be frustrating for our clients and work to keep focused on the simple things that really matter. Like answering your calls immediately where we can, being available to chat on WhatsApp, giving intelligent and proactive advice and making sure we stay ahead of the curve for you as much as possible. 

 We work hard so you don’t have to.

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Anti Money Laundering

Zaytons Property Management is a trading name of Zaytons Property Group LTD and are required by UK Law to adhere to legislation aimed at the prevention of money laundering.

The company has a continuing obligation to conduct due diligence on all customers with whom we transact, including beneficial owners of corporate bodies, and this will include verification of identity and proof of address.

We regret that Zaytons Property Group LTD will be unable to conduct business with customers who are unwilling to comply with the requirements of the necessary legislation. Copies of customer due diligence checks will be retained for as long as is necessary to satisfy legal requirements, and will be retained in an appropriate storage facility which, for the avoidance of doubt, may include storage solely in electronic form. We are registered with ICO to meet GDPR regulations, for more information please visit www. ico.org.uk

ZAYTONS PROPERTY GROUP LTD - COMPLAINTS PROCEDURE

Zaytons Property Group Ltd, a member of the Property Redress, aims to provide the highest standards of service to all our clients. To ensure that your interests are safeguarded, a grievance procedure is in place. This provides for the matter to be dealt with internally by a Company Director, and in the event that we are unable to deal with the matter to our mutual satisfaction, by reference to the Property Redress.

If you wish to make a complaint, in the first instance please contact the Manager.

The Manager
Zaytons Property Group Ltd
Corinth House
33 Barley Lane
Ilford
Essex
IG3 8XE

Email: hello@zaytons.co.uk

Should your complaint remain unsolved then please contact:

Mrs. Zainab Malik
Director
Zaytons Property Group Ltd
Corinth House
33 Barley Lane
Ilford
Essex
IG3 8XE

Email: hello@zaytons.co.uk

Your grievance will be acknowledged within 3 working days, investigated thoroughly in accordance with established in-house procedures, and a reply sent to you within 21 working days of receipt of your letter.

If you are not satisfied with the outcome of our investigation, you are at liberty to have the matter referred to the Property Redress (www.propertyredress.co.uk), information for which will be provided to you by Zaytons Property Group Ltd. You are also entitled to have your grievance referred to the Property Redress should we fail to deal with matters expeditiously, i.e. within 3 months of receipt of your original complaint.

Before making a complaint to the Property Redress, you will need to have:

  • Written to us detailing your complaint.

  • Allowed us up to 8 weeks to try and resolve your concerns.

If there is no response or the resolution offered is unsatisfactory, you may be able to raise a complaint with Property Redress. The quickest and easiest way to do this is, and provide all your evidence, is online.

As a consumer:

  • There is no cost for raising a complaint.

  • You can withdraw from our process at any time.

Zaytons Property Group Ltd

Telephone: 020 8518 4444
Email: hello@zaytons.co.uk